HLP offers superior on-site service that can't be matched by competitors.
When you call HLP for service, you'll speak with a knowledgeable technician who will try to fix your problem over the phone. If you require on-site service, he'll quickly dispatch an IT expert to your premises. Other computer service companies use answering services or voice mail to take your calls.
Guaranteed 2-Hour Emergency Response (9:00am - 10:00pm)
If you have an emergency, we guarantee you'll have an HLP technician on-site within two hours. YOU tell us what's an emergency. We'll respond, no questions.
On-Site Service Until 10pm for NO ADDITIONAL CHARGE!
Unlike most companies who charge overtime after 5 pm, if you are a contract customer, HLP will work on your network until 10pm for no extra fee. We know how important it is to have your computers running during normal business hours. We schedule most major work after hours.
Fully Trained and Certified Field Technicians
Our technicians are the best in the business. Fully trained, certified and dedicated. Most of our IT consultants have been with HLP for at least a decade. One has been known to sleep on the client's floor overnight, to ensure their system would be up & running the next day!
"Team Behind Every Technician"
Behind every HLP technician is a team of experienced IT experts with over 25 years of knowledge. HLP's techs exchange information and work together to solve customer problems. Our help desk is staffed by a senior technician who takes calls from techs in the field and helps research options and solves problems.
Customer Database and Accounting System
HLP has an internal database of every service call we have made since the company started, over 25 years ago. We also have an online secure accounting system that you can access for your account history. You can check your account balance, your work orders and even schedule routine service.
Our technicians are available nights and weekends through our 24-hour emergency paging system. You can even have a technician on call during specific days and times that you choose!
HLP is your one stop shop for all your network needs.
HLP has years of experience installing business networks including corporate intranet and extranets. We'll update your existing network to meet your company's changing needs. We also provide network cabling.
HLP has partner agreements with leading hardware and software companies, such as HP, Lenovo, Intel and Dell ensuring that you'll get the best solutions for your networking needs.
HLP is a Certified System Builder for Microsoft. We sell, install and support Microsoft's networking products including Windows Server 2008, SQL Server, Exchange Server and Small Business Server.
Microsoft Certified Solution Provider - HLP meets the highest standards set by Microsoft to sell and support Microsoft products.
When your system is up and running, HLP can train your system administrator and provide hotline support. We also offer network support for your LAN and remote control access for administrative tasks and LAN maintenance. To keep your system up and running, HLP provides remote network monitoring.
One Shop For All Your Network Needs
HLP's consultants are experts in using technology to solve your business needs. Our highly experienced technicians can evaluate your business challenges and recommend IT solutions that will increase efficiency and boost your bottom line.
With IT systems becoming more sophisticated and confusing, you can rely on HLP to be your trusted IT advisor. We'll tell you what you need, and what you don't need to get your job done.
We've been servicing clients in the Washington D.C. area for over 25 years. They trust HLP for all their IT needs. You can too.
HLP is an authorized reseller of major brands of computers and equipment including Dell, Hewlett Packard, and Lenovo.
We don't have a hardware agenda. Our agenda is the best equipment for your company's needs.
Your business data is your business. HLP will ensure that your data remains under your control with a multi-tiered approach to systems security. Backups, end-point security, firewalls, spam filters and, UTM, (unified threat management,) are among the security services we offer.
Not all security problems can be solved with technology. HLP recommends a Balance of Power security policy so that one employee does not control all your IT information.
Events that can disrupt your business communications are unpredictable. Protect your company's valuable data by using an HLP's BDR - Backup/Disaster Recovery Server for all your files and applications.
The BDR backs up your server to a local NAS (network attached storage) for up to 15-minute intervals. This service is monitored 24/7. Your backup information is also stored at an off-site vaulting location. In case of disaster, the NAS can be used as your production server or a new NAS can be shipped to with a restored copy of your server.
A remote server gives you the confidence that you'll have access to important information to continue operations should your system go down or your employees not be able to get to the office.
Data is Money. Store Your Data Safely Off-site with HLP.
It's in the cloud.. so you don't have to worry about maintaining or servicing any equipment when you use Cloud Services.
Cloud Solutions from HLP allow employees to collaborate more efficiently and effectively to share information, edit and publish documents, schedule tasks and e-mail. Mobile access is an option with a Blackberry, iPhone or Windows Mobile device.
HLP Cloud Services Include:
HLP can create custom applications for your specific business needs that can be hosted at our facility. Cloud Services can grow as your needs evolve. They can be implemented quickly and at a low cost.
Cloud Services are REAL.. Money Savers!
Doing business and staying in business means your company needs a dynamic web presence and online applications tailored to your business.
HLP has experts to help you with all your web needs. From graphic artists who design and upgrade your website - to skilled programmers who create custom applications for your unique business needs.
Most IT companies offer hardware and software solutions out of the box. HLP has the creative and programming talent to get you on the web, and get noticed!
HLP's Internet Development capabilities include:
Allaire/Macromedia Partners - Experts w/Allaire Cold Fusion development system.
Microsoft Certified Developers - expertise w/database design, middleware apps, Web server setups.
Hosting - Windows 2008 Servers.
Outsourced E-mail - Provide you w/POP and Web based E-mail. Integrate list serve.
HTML, Java, Java script and application programmers - Microsoft ASPX/Asp.Net, custom Window.net apps.
E-Commerce and Application Experts - Change online data, sell products/services online, ideas for intranet.
HLP has fast servers that can host your company website, custom applications and intranet.
We utilize Windows 2008 Advanced Server platforms with fast processors and hard drives to provide database support and application development platforms.
HLP's Internet hosting service provides full development tools, advanced site statistics, monitoring and daily backup.
Use HLP for Web based E-mail, accessible anywhere, and E-Commerce, to sell your product or business services online.
HLP offers discounted web hosting and free hosting depending on the services you contract for.
CALL TOLL-FREE: 800.HLP.MYPC
HLP Associates, Inc. | 1200 G St., NW Suite 800 | Washington, DC 20005